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Helpline: +61 485 842 232English
English
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Diagnostic Equipment
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Laboratory Equipment
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Imaging Equipment
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Surgical Instruments & Tools
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Hospital Furniture
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Physiotherapy & Rehabilitation Equipment
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Respiratory & Oxygen Equipment
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Dental Equipment
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ENT & Ophthalmic Equipment
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Emergency & First Aid Equipment
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Patient Monitoring Equipment
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Sterilization & Disinfection Equipment
Support Policy Page
Customer Support Policy – Bluemedtech
Customer Support Policy – Bluemedtech
At Bluemedtech, we are committed to ensuring that both
buyers and sellers receive the support they need for a smooth and satisfying
marketplace experience.
1. Support Channels
- Email
Support: Customers can reach us at info@Bluemedtech.org
- Contact
Page: Inquiries can also be submitted via our website’s Contact Us form.
2. Support Availability
- Support
is available Monday to Friday, 9:00 AM – 6:00 PM WAT
- Response
time is typically within 24 hours (excluding weekends and public holidays)
3. Scope of Support
We provide assistance for:
- Account-related
issues (registration, login, password reset)
- Order
inquiries and tracking
- Technical
issues related to the website
- Dispute
resolution guidance
- General
information about using the marketplace
Note: For product-specific issues (returns, item details,
warranties), please contact the individual seller directly using the
communication options on the product page or order history.
4. Seller Support
Sellers are offered:
- Onboarding
and setup assistance
- Help
with managing listings, inventory, and orders
- Guidance
on promotions and policies
5. Feedback & Complaints
- We
welcome your feedback to improve our services.
- Complaints
can be escalated to our support team via email or the complaint submission
form on our website.
Welcome to Bluemedtech. Your privacy is of utmost importance to us, and we are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you access and use our platform.
